Emergency Communications Dispatcher — 24/7 Call Taker

Regional 911 Intake Solutions; Town of Iron River (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Iron River, WI seeks dedicated 911 Call Takers to support emergency communications. You will answer calls, verify locations, and document details to guide responders efficiently.

Most positions require a high school diploma; strong listening, typing, and clear verbal communication are essential. Shifts may be rotating, with training and certifications provided during onboarding.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service or public safety experience is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software and forward information promptly.

Skills

Active listening

Typing

Verbal communication

Multitasking

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Iron River, WI seeks dedicated 911 Call Takers to support emergency communications. You will answer calls, verify locations, and document details to guide responders efficiently.

Most positions require a high school diploma; strong listening, typing, and clear verbal communication are essential. Shifts may be rotating, with training and certifications provided during onboarding.