911 Call Taker — Start a Critical Public Safety Career

Regional 911 Intake Solutions; Zenda (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Zenda, WI seeks experienced 911 Call Takers to join the emergency communications team. You will handle incoming emergency and nonemergency calls, verify locations, and document information for rapid response.

Training will cover proper questions, data entry, and timely dispatch coordination. The role requires strong listening, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are needed for accuracy.
• Clear verbal communication is essential for caller guidance.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Zenda, WI seeks experienced 911 Call Takers to join the emergency communications team. You will handle incoming emergency and nonemergency calls, verify locations, and document information for rapid response.

Training will cover proper questions, data entry, and timely dispatch coordination. The role requires strong listening, accurate typing, and clear verbal communication.