Emergency Communications Specialist — Dispatch & Support

Regional 911 Intake Solutions; Abbotsford (WI); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Job summary

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators in Wisconsin. The role involves handling emergency and nonemergency requests, verifying locations, and coordinating responses using CAD, radio, and mapping systems.

Expect classification of incidents and rigorous attention to protocol. Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to multitask across tasks.

Qualifications

• Typing accuracy and active listening are essential.
• Clear communication and multitasking are required to manage multiple requests.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and caller information.
• Classify and prioritize requests using established procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks Public Safety Dispatchers/Telecommunicators in Wisconsin. The role involves handling emergency and nonemergency requests, verifying locations, and coordinating responses using CAD, radio, and mapping systems.

Expect classification of incidents and rigorous attention to protocol. Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to multitask across tasks.