Emergency Call Taker - 24/7 Public Safety Dispatcher

Regional 911 Intake Solutions; Town of Bristol (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Bristol, WI seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role involves working rotating shifts and adhering to training standards.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and potential certifications precede full performance; benefits and schedule vary by employer.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or telephone support is helpful.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Customer service

Typing

Listening comprehension

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Bristol, WI seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations, and document details in dispatch software. The role involves working rotating shifts and adhering to training standards.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and potential certifications precede full performance; benefits and schedule vary by employer.