Emergency Call Taker (24/7 Shifts) – Training & Certifications

Regional 911 Intake Solutions; Appleton (WA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Appleton, WA seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect callback data, and document information for dispatch teams. Training covers approved scripts, privacy, and rapid decision-making in high-stress situations.

Applicants should have a high school diploma, strong listening and typing skills, and clear communication. Work involves rotating shifts and meeting agency requirements.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Dispatch experience not required; training provided.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training scope.
• Maintain caller privacy and confidentiality.

Skills

Active listening

Typing speed

Clear communication

Education

High school diploma

Job description

Regional 911 Intake Solutions in Appleton, WA seeks dedicated 911 Call Takers to handle emergency and nonemergency calls. You will verify locations, collect callback data, and document information for dispatch teams. Training covers approved scripts, privacy, and rapid decision-making in high-stress situations.

Applicants should have a high school diploma, strong listening and typing skills, and clear communication. Work involves rotating shifts and meeting agency requirements.