Emergency Dispatch Specialist — 911 Call Taker (24/7)

Regional 911 Intake Solutions; Lacota (MI); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Lacota, MI seeks experienced 911 Call Takers to receive emergency calls, verify locations, and document details for rapid response. Positions may involve rotating shifts in a 24/7 environment.

Applicants should have a high school diploma and may bring prior customer service or public safety experience. Training and certification are required, with benefits such as health insurance and paid leave.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Required assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening comprehension

Typing

Verbal communication

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Lacota, MI seeks experienced 911 Call Takers to receive emergency calls, verify locations, and document details for rapid response. Positions may involve rotating shifts in a 24/7 environment.

Applicants should have a high school diploma and may bring prior customer service or public safety experience. Training and certification are required, with benefits such as health insurance and paid leave.