Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Rapid River (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Rapid River, MI seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. The role emphasizes accuracy, calm communication, and adherence to scripted procedures.

The position requires a high school diploma (or equivalent) and may value prior customer service or public safety exposure. Training, certifications, and assessments will follow agency guidelines.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are essential. Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing speed

Clear communication

Structured procedures

Customer service

Education

High School Diploma or Equivalent

Public safety/dispatch experience (optional)

Job description

Regional 911 Intake Solutions in Rapid River, MI seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document information for dispatch teams. The role emphasizes accuracy, calm communication, and adherence to scripted procedures.

The position requires a high school diploma (or equivalent) and may value prior customer service or public safety exposure. Training, certifications, and assessments will follow agency guidelines.