Emergency Communications Dispatcher

Regional 911 Intake Solutions; Locustdale (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Regional 911 Intake Solutions seeks a Call Taker to handle emergency and nonemergency lines in Locustdale, PA. You will verify locations, gather caller data, and document details in dispatch software while following established procedures.

Candidates should have strong listening and typing skills, clear communication, and the ability to follow structured processes. Training and certifications are part of the role, with benefits typical for public-safety staff.

Qualifications

• High school diploma or equivalent commonly required.
• Strong listening, typing accuracy and clear verbal communication are essential.
• Candidates may be subject to background checks and certifications.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call/Dispatch software

Job description

Regional 911 Intake Solutions seeks a Call Taker to handle emergency and nonemergency lines in Locustdale, PA. You will verify locations, gather caller data, and document details in dispatch software while following established procedures.

Candidates should have strong listening and typing skills, clear communication, and the ability to follow structured processes. Training and certifications are part of the role, with benefits typical for public-safety staff.