Emergency Communications Specialist (911 Call Taker)

Regional 911 Intake Solutions; Wyalusing (PA); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Wyalusing, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

Candidates typically have a high school diploma or equivalent; prior customer service or public safety experience helps. Training, background checks, and certifications are part of the process; shifts may include nights and weekends.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Verbal communication

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Wyalusing, PA seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document details for dispatch.

Candidates typically have a high school diploma or equivalent; prior customer service or public safety experience helps. Training, background checks, and certifications are part of the process; shifts may include nights and weekends.