911 Call Taker — Emergency Communications Pro

Regional 911 Intake Solutions; Malvern (Chester County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Malvern, PA seeks 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams. You will work within established procedures and use approved questions to assess urgency.

Applicants typically hold a high school diploma, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Training and certifications are provided as needed.

Qualifications

• Strong listening comprehension is required.
• Accurate typing is essential for data entry.
• Clear verbal communication with callers and teammates is necessary.
• Ability to follow structured procedures and use standard scripts.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Malvern, PA seeks 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch teams. You will work within established procedures and use approved questions to assess urgency.

Applicants typically hold a high school diploma, with strong listening, typing, and verbal communication skills, plus the ability to follow structured procedures. Training and certifications are provided as needed.