Emergency Communications Call Taker | 24/7 Public Safety

Regional 911 Intake Solutions; West Pittston (Luzerne County); Presencial; USD 42 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

retirement contributions

Paid leave

Resumo da oferta

Regional 911 Intake Solutions in Luzerne County, PA seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination.

We value strong listening, accurate typing, and clear verbal communication while following established procedures. Training and certifications are required to provide pre-arrival instructions and maintain caller privacy.

Qualificações

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not required for all vacancies.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers follow essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening

Typing

Verbal communication

Procedural compliance

Formação académica

High school diploma

Ferramentas

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions in Luzerne County, PA seeks a 911 Call Taker to handle emergency and nonemergency calls, verify locations, and document information for dispatch coordination.

We value strong listening, accurate typing, and clear verbal communication while following established procedures. Training and certifications are required to provide pre-arrival instructions and maintain caller privacy.