911 Emergency Call Taker — Fast-Paced Public Safety

Regional 911 Intake Solutions; Conestoga (Lancaster County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers in Conestoga, PA. You will handle incoming emergency and nonemergency calls, verify locations, and collect caller information to support dispatch operations.

Candidates should have a high school diploma, strong listening and typing skills, and clear communication to follow structured procedures and assist distressed callers accurately.

Qualifications

• High school diploma or GED required; dispatch experience not always needed.
• Strong listening and comprehension skills essential for accurate data collection.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening comprehension

Typing accuracy

Clear verbal communication

Procedure following

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers in Conestoga, PA. You will handle incoming emergency and nonemergency calls, verify locations, and collect caller information to support dispatch operations.

Candidates should have a high school diploma, strong listening and typing skills, and clear communication to follow structured procedures and assist distressed callers accurately.