911 Dispatch & Call-Taker — Emergency Communications

Regional 911 Intake Solutions; West Middletown (Washington County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in West Middletown, PA is seeking 911 Call Takers who speak with callers, confirm locations, and document information for responders. You will help coordinate emergency responses and support dispatch operations from a centralized center.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills; some dispatch experience is helpful, with training leading to required certifications.

Qualifications

• High school diploma or recognized equivalent.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in West Middletown, PA is seeking 911 Call Takers who speak with callers, confirm locations, and document information for responders. You will help coordinate emergency responses and support dispatch operations from a centralized center.

Candidates typically have a high school diploma and strong listening, typing, and verbal communication skills; some dispatch experience is helpful, with training leading to required certifications.