Emergency Call Taker — Kickstart Public Service Career

Regional 911 Intake Solutions; Wyncote (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions invites applications for 911 Call Taker positions in Wyncote, PA. The role focuses on taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Requirements typically include a high school diploma and strong listening, typing, and verbal communication skills. Workers may face 24/7 shift patterns, with training and certification guiding pre-arrival instructions.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions invites applications for 911 Call Taker positions in Wyncote, PA. The role focuses on taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Requirements typically include a high school diploma and strong listening, typing, and verbal communication skills. Workers may face 24/7 shift patterns, with training and certification guiding pre-arrival instructions.