Emergency Communications Dispatcher

Public Safety Dispatch Network; Tatamy (Northampton County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Tatamy, PA, to handle incoming emergency and nonemergency calls with professional accuracy. You will verify locations, gather caller information, and document details for dispatch teams.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Previous customer service or public safety experience is advantageous, with training and certification to follow.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Taker opportunities in Tatamy, PA, to handle incoming emergency and nonemergency calls with professional accuracy. You will verify locations, gather caller information, and document details for dispatch teams.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Previous customer service or public safety experience is advantageous, with training and certification to follow.