Emergency Communications Dispatcher

Regional 911 Intake Solutions; Hamilton City (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional development

Job summary

Regional 911 Intake Solutions in Hamilton City, CA seeks Public Safety Dispatcher/Telecommunicator to handle emergency and nonemergency calls, verify locations, and prioritize requests in a high-stakes environment.

You will operate CAD, mapping, telephone and radio systems, coordinating resources and ensuring accurate records while adhering to procedures and security standards. Shifts may include nights, weekends and overtime as needed.

Qualifications

• Typing accuracy and listening skills; multitasking in a fast-paced center.
• Understanding of agency procedures and information security basics.
• High school diploma or equivalent; relevant certifications depend on jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

CAD software

Radio systems

Mapping software

Job description

Regional 911 Intake Solutions in Hamilton City, CA seeks Public Safety Dispatcher/Telecommunicator to handle emergency and nonemergency calls, verify locations, and prioritize requests in a high-stakes environment.

You will operate CAD, mapping, telephone and radio systems, coordinating resources and ensuring accurate records while adhering to procedures and security standards. Shifts may include nights, weekends and overtime as needed.