Emergency Communications Specialist (Public Safety Dispatcher)

Regional 911 Intake Solutions; Maplewood (NJ); Vor Ort; USD 40.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Professional development

Zusammenfassung

Regional 911 Intake Solutions seeks a Public Safety Dispatcher to manage emergency and nonemergency calls, verify locations, and coordinate with responders. You will operate CAD, telephone, mapping, and radio systems while maintaining accurate records and following procedures.

The role involves prioritizing requests, communicating clearly under pressure, and supporting interagency cooperation across shifts in a high-stress environment.

Qualifikationen

• High school diploma or equivalent required; training varies by agency.
• Accurate typing, active listening, and clear communication are essential.
• Ability to switch between tasks and manage multiple information streams.

Aufgaben

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Kenntnisse

Typing

Active listening

Clear communication

Multitasking

Ausbildung

High school diploma or equivalent

Tools

CAD systems

Telephone systems

Mapping software

Radio systems

Jobbeschreibung

Regional 911 Intake Solutions seeks a Public Safety Dispatcher to manage emergency and nonemergency calls, verify locations, and coordinate with responders. You will operate CAD, telephone, mapping, and radio systems while maintaining accurate records and following procedures.

The role involves prioritizing requests, communicating clearly under pressure, and supporting interagency cooperation across shifts in a high-stress environment.