Emergency Communications Dispatcher — 24/7 Impact

Regional 911 Intake Solutions; Harvey Cedars (NJ); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

Regional 911 Intake Solutions seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency calls, verify locations, and coordinate responses. You will work with CAD, telephone lines, mapping, and radio systems, ensuring rapid and accurate information flow.

The role involves required attention to detail, effective communication with callers and responders, and adherence to agency procedures during rotating shifts and potential overtime.

Qualifications

• High school diploma or equivalent.
• Accurate typing, active listening, and clear communication.
• Certifications depend on services handled and local standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Job description

Regional 911 Intake Solutions seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency calls, verify locations, and coordinate responses. You will work with CAD, telephone lines, mapping, and radio systems, ensuring rapid and accurate information flow.

The role involves required attention to detail, effective communication with callers and responders, and adherence to agency procedures during rotating shifts and potential overtime.