Emergency Communications Dispatcher

Regional 911 Intake Solutions; Bowling Green (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified Public Safety Dispatcher to process emergency and nonemergency requests. You will verify incident locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems to coordinate responses.

Expect to monitor units, communicate updates, and maintain records per security requirements. The role often involves night shifts, weekends, and holidays, with rigorous background checks and ongoing training to meet jurisdictional

Qualifications

• High school diploma or recognized equivalent commonly required.
• Accurate typing, active listening, clear communication, and multitasking ability expected.
• Certifications depend on services handled and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Education

High school diploma or equivalent

Tools

CAD systems

Radio systems

Telephone and computer-aided dispatch

Job description

Regional 911 Intake Solutions seeks qualified Public Safety Dispatcher to process emergency and nonemergency requests. You will verify incident locations, classify and prioritize calls, and operate CAD, telephone, mapping, and radio systems to coordinate responses.

Expect to monitor units, communicate updates, and maintain records per security requirements. The role often involves night shifts, weekends, and holidays, with rigorous background checks and ongoing training to meet jurisdictional