Emergency Communications Dispatcher

Public Safety Dispatch Network; Bellamy (AL); On-site; USD 34,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network is seeking 911 call-takers to handle incoming emergency and nonemergency lines from the Bellamy, Alabama area. The role involves confirming locations, collecting caller details, and using approved questions to assess urgency, then entering data into dispatch software for prompt action.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support or public safety experience helpful.
• Strong listening, typing and verbal communication skills essential.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Crucial multitasking

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Public Safety Dispatch Network is seeking 911 call-takers to handle incoming emergency and nonemergency lines from the Bellamy, Alabama area. The role involves confirming locations, collecting caller details, and using approved questions to assess urgency, then entering data into dispatch software for prompt action.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.