Emergency Call Taker & Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Abbeville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Abbeville, AL, is seeking 911 Call Takers to serve as the first point of contact for callers reporting emergencies. Responsibilities include asking focused questions, confirming locations, and documenting details for responders.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Training and certification are required to perform pre-arrival instructions and coordinate with dispatch teams.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience is helpful but not required.
• Strong listening, typing, and verbal communication skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers by focusing on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma

Job description

Public Safety Dispatch Network in Abbeville, AL, is seeking 911 Call Takers to serve as the first point of contact for callers reporting emergencies. Responsibilities include asking focused questions, confirming locations, and documenting details for responders.

Candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills. Training and certification are required to perform pre-arrival instructions and coordinate with dispatch teams.