Emergency Communications Dispatcher (911 Call Taker)

Public Safety Dispatch Network; Billingsley (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Training opportunities

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Billingsley, AL. The role involves answering emergency and non-emergency lines, confirming locations, and documenting details for dispatch teams.

You will follow scripted questions to assess urgency and enter information into dispatch software, coordinating with responders and providing pre-arrival guidance within training boundaries. Applicants typically have a high school diploma, strong listening and communication skills, and the ability

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication needed.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer inbound emergency calls and non-emergency lines.
• Confirm incident location and caller details for dispatch.
• Use standard questions to determine urgency and nature of incidents.
• Enter information into call-processing or dispatch systems accurately.
• Forward incident details promptly to the appropriate dispatch function.
• Provide appropriate pre-arrival instructions only with training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Billingsley, AL. The role involves answering emergency and non-emergency lines, confirming locations, and documenting details for dispatch teams.

You will follow scripted questions to assess urgency and enter information into dispatch software, coordinating with responders and providing pre-arrival guidance within training boundaries. Applicants typically have a high school diploma, strong listening and communication skills, and the ability