Emergency Communications Dispatcher (911 Call Taker)

National Public Safety Careers; Uniontown (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers in Uniontown, AL seeks a 911 Call Taker to support the city’s emergency communications team. You will answer emergency calls, verify locations, gather caller details, and input data into dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided by the employer.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Ability to follow structured procedures; assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers in Uniontown, AL seeks a 911 Call Taker to support the city’s emergency communications team. You will answer emergency calls, verify locations, gather caller details, and input data into dispatch software.

Successful candidates typically have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are provided by the employer.