Emergency Call Taker - Calm, Critical Communications

Public Safety Dispatch Network; Woodstock (AL); On-site; USD 35,000 - 50,000; Full time

Job summary

Public Safety Dispatch Network in Woodstock, Alabama seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines. You will verify incident locations, collect caller information, and document details in dispatch software for rapid response.

The role requires a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training includes call-taking, certification, and adherence to procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions as trained and certified.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Woodstock, Alabama seeks a dedicated 911 Call Taker to handle emergency and non-emergency lines. You will verify incident locations, collect caller information, and document details in dispatch software for rapid response.

The role requires a high school diploma or equivalent, strong listening, accurate typing, and clear verbal communication. Training includes call-taking, certification, and adherence to procedures.