911 Emergency Communications Specialist

Public Safety Dispatch Network; Hanceville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Hanceville, AL is seeking 911 Call Takers to be the first point of contact for emergency calls. You will gather essential information, follow structured protocols, and document details for responders.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and background checks are required, with shift work possibly including nights, weekends, holidays, and

Qualifications

• High school diploma or equivalent required.
• Dispatch or public safety experience may be helpful, but not required.

Responsibilities

• Answer incoming emergency calls and nonemergency lines
• Confirm incident location and caller information
• Ask focused questions to assess urgency
• Enter data into dispatch software accurately
• Forward information to the appropriate dispatch function
• Provide caller instructions when appropriate
• Use language-access resources when needed
• Meet required background checks and training timelines

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Public safety or customer service experience helpful

Job description

Public Safety Dispatch Network in Hanceville, AL is seeking 911 Call Takers to be the first point of contact for emergency calls. You will gather essential information, follow structured protocols, and document details for responders.

Successful candidates typically have a high school diploma or equivalent, strong listening skills, accurate typing, and clear verbal communication. Training and background checks are required, with shift work possibly including nights, weekends, holidays, and