Emergency Dispatch Specialist: Calm, Precise Coordination

Emergency Telecommunicator Services; Section (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Job summary

Emergency Telecommunicator Services in Section, AL seeks qualified 911 Emergency Dispatchers to connect urgent callers with public safety responders. You will verify locations, gather details, and coordinate police, fire, and EMS resources per agency procedures.

Role requires calm communication, multi-system coordination, and adherence to privacy and security standards. Positions may include overnight shifts, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.
• Official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under press.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Section, AL seeks qualified 911 Emergency Dispatchers to connect urgent callers with public safety responders. You will verify locations, gather details, and coordinate police, fire, and EMS resources per agency procedures.

Role requires calm communication, multi-system coordination, and adherence to privacy and security standards. Positions may include overnight shifts, weekends, and overtime as needed.