911 Dispatcher: Calm, 24/7 Emergency Response

County Emergency Communications; McIntosh (AL); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Résumé du poste

County Emergency Communications in Alabama seeks 911 emergency dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, confirm incident locations, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, quick decision-making, and careful documentation. You will monitor multiple radio and computer systems, relay instructions, and maintain accurate records while protecting confidentiality.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Formation

High school diploma or equivalent

Outils

CAD systems

Description du poste

County Emergency Communications in Alabama seeks 911 emergency dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, confirm incident locations, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, quick decision-making, and careful documentation. You will monitor multiple radio and computer systems, relay instructions, and maintain accurate records while protecting confidentiality.