911 Call Taker: Start a Vital Public Safety Career

Public Safety Dispatch Network; Long Lake (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Public Safety Dispatch Network in Minnesota seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document vital information for responders. Training ensures proper call-taking protocols and privacy compliance.

Candidates should demonstrate excellent listening, precise typing, and clear verbal communication, with the ability to follow structured procedures and adapt to rotating shifts as needed.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Communication

Customer service

Education

High school diploma

Job description

Public Safety Dispatch Network in Minnesota seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document vital information for responders. Training ensures proper call-taking protocols and privacy compliance.

Candidates should demonstrate excellent listening, precise typing, and clear verbal communication, with the ability to follow structured procedures and adapt to rotating shifts as needed.