911 Call Taker — Fast-Paced Emergency Communicator

National Public Safety Careers; Williams (MN); Presencial; USD 36.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

National Public Safety Careers seeks 911 Call Taker opportunities in Williams, MN. Responsibilities include answering emergency and nonemergency lines, confirming locations, and collecting accurate caller information while following standardized procedures.

Qualifications emphasize listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are part of the hiring process, with potential rotating shifts in a 24/7 operation.

Formación

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required for caller interaction.
• Ability to follow structured procedures and use dispatch software.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conocimientos

Listening

Typing

Verbal communication

Educación

High School Diploma

Descripción del empleo

National Public Safety Careers seeks 911 Call Taker opportunities in Williams, MN. Responsibilities include answering emergency and nonemergency lines, confirming locations, and collecting accurate caller information while following standardized procedures.

Qualifications emphasize listening skills, accurate typing, and clear verbal communication. Training, certifications, and background checks are part of the hiring process, with potential rotating shifts in a 24/7 operation.