24/7 911 Call Taker - Emergency Communications

Regional 911 Intake Solutions; Eden Valley (MN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Eden Valley, MN seeks qualified 911 Call Takers to join a public-safety communications team. You will answer emergency and non-emergency lines, confirm incident locations, collect caller data, and enter information into dispatch software.

Training and certification opportunities accompany ongoing performance evaluations. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and typing accuracy.
• Clear verbal communication and ability to follow procedures.
• Customer service experience is helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact details.
• Use approved questions to determine urgency and type of incident.
• Enter accurate information into call-processing or dispatch software.
• Forward incident details to the appropriate dispatch function.
• Help callers stay focused on essential information and safety instructions.
• Follow language-access and accessibility resources as needed.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch/call-processing software

Job description

Regional 911 Intake Solutions in Eden Valley, MN seeks qualified 911 Call Takers to join a public-safety communications team. You will answer emergency and non-emergency lines, confirm incident locations, collect caller data, and enter information into dispatch software.

Training and certification opportunities accompany ongoing performance evaluations. Successful candidates typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the