Emergency Call Taker - 24/7 Shifts

Public Safety Dispatch Network; Currie (MN); On-site; USD 42,000 - 62,000; Full time

Job summary

Public Safety Dispatch Network in Currie, MN seeks 911 Call Takers to handle emergency and nonemergency calls, verify incident details, and document information for dispatch teams.

Applicants should have strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Training and certifications will determine eligibility and advancement.

Qualifications

• High school diploma or equivalent; customer service or public safety experience may help.
• Strong listening, accurate typing, clear verbal communication, and following structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Currie, MN seeks 911 Call Takers to handle emergency and nonemergency calls, verify incident details, and document information for dispatch teams.

Applicants should have strong listening, accurate typing, and clear verbal communication, plus the ability to follow structured procedures. Training and certifications will determine eligibility and advancement.