Emergency 911 Call Taker – Calm, Clear Communicator

National Public Safety Careers; Windsor (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Windsor, Illinois. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Candidates should have strong listening, typing, and communication skills, with the ability to follow structured procedures. Experience in customer service is helpful; a high school diploma or equivalent is required.

Qualifications

• Strong listening skills and data-entry accuracy are essential.
• Clear verbal communication is required for caller interaction.
• Ability to follow structured procedures and policies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Following procedures

Education

High School Diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers for Windsor, Illinois. Responsibilities include answering emergency and nonemergency lines, confirming locations, and documenting information for dispatch.

Candidates should have strong listening, typing, and communication skills, with the ability to follow structured procedures. Experience in customer service is helpful; a high school diploma or equivalent is required.