Emergency Call Taker — Impactful 24/7 Public Safety Role

National Public Safety Careers; Summerfield (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Summerfield, IL. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certifications govern pre-arrival instructions and procedures. Applicants typically need a high school diploma or equivalent, with strong listening, typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is typically required.
• Strong listening comprehension and accurate data-entry are essential.
• Clear verbal communication and the ability to follow structured procedures are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch software

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Summerfield, IL. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software.

Training and certifications govern pre-arrival instructions and procedures. Applicants typically need a high school diploma or equivalent, with strong listening, typing, and clear verbal communication.