911 Call Taker & Emergency Communications Operator

Public Safety Dispatch Network; Willow Springs (IL); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network in Willow Springs, IL is seeking 911 Call Takers to connect with callers and document essential information for responders. The role may involve rotating shifts and overtime to ensure 24-hour coverage. Training and certifications will be provided as part of employment.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a dynamic public safety environment.

Qualificações

• Requires high school diploma or equivalent.
• Previous customer service or public safety experience is helpful but not always required.

Responsabilidades

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Use approved questions to assess urgency.
• Enter details into dispatch software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Conhecimentos

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Public Safety Dispatch Network in Willow Springs, IL is seeking 911 Call Takers to connect with callers and document essential information for responders. The role may involve rotating shifts and overtime to ensure 24-hour coverage. Training and certifications will be provided as part of employment.

Ideal candidates have a high school diploma and strong listening, typing, and communication skills, with the ability to follow structured procedures and work in a dynamic public safety environment.