Emergency Communications Call Taker - 24/7 Training

Regional 911 Intake Solutions; Pickrell (NE); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks an 911 Call Taker in Pickrell, NE. You will handle incoming emergency and nonemergency calls, verify locations and contact details, and document information for dispatch.

The role involves following structured procedures and participating in training to obtain certifications. Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of situation.
• Enter details into call-processing or dispatch software; forward to dispatch.
• Assist distressed callers with focus and essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks an 911 Call Taker in Pickrell, NE. You will handle incoming emergency and nonemergency calls, verify locations and contact details, and document information for dispatch.

The role involves following structured procedures and participating in training to obtain certifications. Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.