Emergency Call Taker — Join Critical Public Safety

Regional 911 Intake Solutions; Republican City (NE); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Republican City, NE. You will handle emergency and nonemergency lines, verify locations, and document information for dispatch coordination.

The role requires strong listening, accurate typing, and effective communication. Training and certifications are provided to ensure proper call-taking procedures and safety protocols are followed.

Qualifications

• High school diploma or equivalent required or accepted.
• Strong listening, accurate typing, and clear verbal communication expected.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Calm under pressure

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Republican City, NE. You will handle emergency and nonemergency lines, verify locations, and document information for dispatch coordination.

The role requires strong listening, accurate typing, and effective communication. Training and certifications are provided to ensure proper call-taking procedures and safety protocols are followed.