Emergency Call Taker & Dispatcher (24/7)

Regional 911 Intake Solutions; Raymond (NE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Job summary

Regional 911 Intake Solutions in Raymond, Nebraska seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document essential details, and coordinate with responders.

Roles may involve rotating shifts, nights, weekends, and overtime. A high school diploma and customer service experience are commonly required; strong listening and typing skills are essential.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening, typing, and clear verbal communication.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Raymond, Nebraska seeks dedicated 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document essential details, and coordinate with responders.

Roles may involve rotating shifts, nights, weekends, and overtime. A high school diploma and customer service experience are commonly required; strong listening and typing skills are essential.