911 Call Taker – Emergency Communications Specialist (24/7)

Regional 911 Intake Solutions; Dannebrog (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Dannebrog, NE. You will handle emergency and nonemergency lines, verify locations, and document details in dispatch software while adhering to established procedures.

Training will cover pre-arrival guidance and privacy protections. Responsibilities include effective listening, accurate typing, and clear verbal communication to support rapid response by emergency services.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience is helpful but not required in some vacancies.
• Strong listening, typing, and clear verbal communication are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.
• Advise callers with essential pre-arrival instructions within training scope.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Dannebrog, NE. You will handle emergency and nonemergency lines, verify locations, and document details in dispatch software while adhering to established procedures.

Training will cover pre-arrival guidance and privacy protections. Responsibilities include effective listening, accurate typing, and clear verbal communication to support rapid response by emergency services.