Emergency Call Taker — 24/7 Frontline Support

Regional 911 Intake Solutions; Humphrey (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Humphrey, NE is seeking motivated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and relay information to dispatch teams to coordinate rapid responses.

The role emphasizes strong listening, accurate typing, clear verbal communication, and following structured procedures. Training and certifications are required, with shifts that may include nights, weekends, and holidays.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and communication skills required.
• Experience in customer service or public safety is a plus.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact details.
• Ask targeted questions to determine urgency.
• Enter details into dispatch or call-processing software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Humphrey, NE is seeking motivated 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, verify locations, document details, and relay information to dispatch teams to coordinate rapid responses.

The role emphasizes strong listening, accurate typing, clear verbal communication, and following structured procedures. Training and certifications are required, with shifts that may include nights, weekends, and holidays.