Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Hickman (NE); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 call taker roles in Hickman, Nebraska. The positions involve answering emergency and nonemergency lines, validating incident locations, and recording details in dispatch software.

Training and certification are required to provide pre-arrival instructions and coordinate with dispatch. Applicants should have a high school diploma or equivalent; prior customer service, telephone support, or public safety experience is helpful,

Qualifications

• High school diploma or recognized equivalent commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies may accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 call taker roles in Hickman, Nebraska. The positions involve answering emergency and nonemergency lines, validating incident locations, and recording details in dispatch software.

Training and certification are required to provide pre-arrival instructions and coordinate with dispatch. Applicants should have a high school diploma or equivalent; prior customer service, telephone support, or public safety experience is helpful,