911 Emergency Call Taker — Quick, Calm Dispatcher Role

Regional 911 Intake Solutions; Beemer (NE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Beemer, Nebraska is seeking skilled 911 Call Takers to handle emergency and non-emergency lines, verify locations, gather caller information, and document details for responders using approved questions and call-processing software. Candidates should have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures.

Training and certifications are required, with shifts that may include nights, weekends, and

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not required.
• Strong listening and typing accuracy; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Beemer, Nebraska is seeking skilled 911 Call Takers to handle emergency and non-emergency lines, verify locations, gather caller information, and document details for responders using approved questions and call-processing software. Candidates should have a high school diploma, strong listening skills, accurate typing, and the ability to follow structured procedures.

Training and certifications are required, with shifts that may include nights, weekends, and