Emergency 911 Call Taker – Begin Public Safety Impact

Regional 911 Intake Solutions; Bennet (NE); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bennet, NE seeks 911 Call Taker candidates to relay critical information and coordinate emergency responses. Successful applicants will handle incoming calls, verify locations, and document details to support dispatch operations.

Requirements include a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are provided; background checks and eligibility screenings apply.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Regional 911 Intake Solutions in Bennet, NE seeks 911 Call Taker candidates to relay critical information and coordinate emergency responses. Successful applicants will handle incoming calls, verify locations, and document details to support dispatch operations.

Requirements include a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are provided; background checks and eligibility screenings apply.