Emergency Communications Call Taker — 24/7 Shifts

Public Safety Dispatch Network; Wittmann (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Wittmann, AZ seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document information, and forward details to the appropriate dispatch function.

Responsibilities include answering calls, confirming incident location, entering data into software, and providing essential pre-arrival guidance within training.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience may help.
• Strong listening, accurate typing, clear communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network in Wittmann, AZ seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, document information, and forward details to the appropriate dispatch function.

Responsibilities include answering calls, confirming incident location, entering data into software, and providing essential pre-arrival guidance within training.