911 Call Taker & Dispatcher — Rotating Shifts

Regional 911 Intake Solutions; Coolidge (AZ); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking aCall Taker to handle emergency and nonemergency calls from a Coolidge, AZ area location. The role involves verifying caller information, following structured questioning, and entering data into dispatch systems.

Responsibilities include guiding callers, delivering pre-arrival instructions under training, and ensuring privacy and accuracy in every interaction. Prior customer service or public safety exposure is helpful; completion of required

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Follow procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking aCall Taker to handle emergency and nonemergency calls from a Coolidge, AZ area location. The role involves verifying caller information, following structured questioning, and entering data into dispatch systems.

Responsibilities include guiding callers, delivering pre-arrival instructions under training, and ensuring privacy and accuracy in every interaction. Prior customer service or public safety exposure is helpful; completion of required