Emergency Call Taker & Dispatcher (24/7 Shifts)

National Public Safety Careers; Arizona; On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Young, AZ. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming where help is needed, and documenting information for dispatch.

Positions may involve rotating shifts and 24-hour coverage to support public safety operations. Training is provided, and candidates with strong listening, accurate typing, and clear verbal communication excel in this role.

Qualifications

• Experience in customer service, telephone support, or public safety context is helpful.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers seeks qualified individuals for 911 Call Taker opportunities in Young, AZ. Call Takers are often the first point of contact for emergencies, asking focused questions, confirming where help is needed, and documenting information for dispatch.

Positions may involve rotating shifts and 24-hour coverage to support public safety operations. Training is provided, and candidates with strong listening, accurate typing, and clear verbal communication excel in this role.