Emergency Call Taker & Dispatcher (24/7)

National Public Safety Careers; Show Low (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Takers for the Second Mesa, AZ area. The role involves handling emergency and nonemergency lines, confirming incident details, and entering data into dispatch systems.

Training and certification govern pre‑arrival instructions and procedures. Applicants should have a high school diploma or GED, strong listening skills, precise typing, and clear verbal communication.

Qualifications

• Strong listening comprehension is required.
• Accurate typing and clear verbal communication are essential.
• Ability to follow structured procedures and adapt to training.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers by providing calm, concise instructions.
• Utilize language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening skills

Accurate typing

Verbal communication

Following procedures

Education

High School Diploma or GED

Job description

National Public Safety Careers seeks 911 Call Takers for the Second Mesa, AZ area. The role involves handling emergency and nonemergency lines, confirming incident details, and entering data into dispatch systems.

Training and certification govern pre‑arrival instructions and procedures. Applicants should have a high school diploma or GED, strong listening skills, precise typing, and clear verbal communication.