Emergency Call Taker & Dispatch Specialist

Regional 911 Intake Solutions; Mandan (ND); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Mandan, ND. You will answer emergency and non-emergency lines, verify incident details, and enter data into dispatch software. Training leading to required certifications is provided.

Strong listening, precise typing, and calm communication are essential. Availability for rotating shifts and compliance with background checks are expected.

Qualifications

• High school diploma or equivalent required.
• Customer service, call-center, or public safety experience helpful.
• Ability to follow structured procedures and assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers for Mandan, ND. You will answer emergency and non-emergency lines, verify incident details, and enter data into dispatch software. Training leading to required certifications is provided.

Strong listening, precise typing, and calm communication are essential. Availability for rotating shifts and compliance with background checks are expected.