Emergency Call Taker (24/7) – Public Safety Operator

Regional 911 Intake Solutions; Watford City (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Watford City, ND. The role involves handling emergency and nonemergency calls, verifying locations and caller details, and entering information into dispatch software.

Applicants with customer service or public safety experience are encouraged to apply. Staff may work rotating shifts in a 24-hour operations environment with potential overtime and scheduling variability.

Qualifications

• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required for frontline interactions.
• Ability to follow structured procedures and guidelines is necessary.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller details.
• Use approved questions to assess urgency and nature of incidents.
• Enter information into call-processing or dispatch software accurately.
• Transmit incident details promptly to dispatch functions.
• Assist distressed callers with guidance within training limits.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Procedural adherence

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Watford City, ND. The role involves handling emergency and nonemergency calls, verifying locations and caller details, and entering information into dispatch software.

Applicants with customer service or public safety experience are encouraged to apply. Staff may work rotating shifts in a 24-hour operations environment with potential overtime and scheduling variability.