Emergency Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Oldham (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and non-emergency lines from a base in Oldham, SD. You will verify locations, collect caller information, and relay details to dispatch teams, following standardized questions and procedures.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with coverage of 24-hour operations and varying shifts.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and non-emergency lines from a base in Oldham, SD. You will verify locations, collect caller information, and relay details to dispatch teams, following standardized questions and procedures.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with coverage of 24-hour operations and varying shifts.