Emergency Call Taker — 24/7 Critical Response

Public Safety Dispatch Network; Tappen (ND); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks 911 Call Takers in Tappen, ND to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document information for responders.

Applicants should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and potential certifications are part of the process; schedules may include rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks 911 Call Takers in Tappen, ND to be the first point of contact for emergencies. You will ask focused questions, verify locations, and document information for responders.

Applicants should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, background checks, and potential certifications are part of the process; schedules may include rotating shifts.